Refund Policy

RETURNS


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Classroom Courses:

A full refund is available within 48 hours of the initial order date. Any cancellation or refund requests that occur after the initial 48-hour period will be processed less a $200 cancellation fee. Cancellations or refunds are not available within 2 weeks of the course date. However, you may transfer your course registration to future course dates or send another person in your place with advance notification.

To complete your return, we require a receipt or proof of purchase.

eLearning Courses:

A full refund is available within 48 hours of the initial order date if the eLearning course and corresponding assets have not been accessed or downloaded. Any cancellation or refund requests that occur after the initial 48-hour period will not be processed.

Please note all products sold that are considered ‘Templates’ where you can order and immediately download specific documents are not subject to a refund.  Buyers may not cancel ANY template products sold even within 48 hours.  Template products purchased cannot be refunded.

There are certain situations where only partial refunds are granted: (if applicable)
  • Communication resources (posters, huddle guides, etc) with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at academy_admin@alchemysystems.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

5301 Riata Park Court, BLDG F
Austin, TX, 78727
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.