Support

Support

Browse our questions to get answers you need.

Need some help with navigating our site? Check out our Frequently Asked Questions to find common solutions.

If you still can’t find your answer, please reach out to our support.

Email: supportacademy@alchemysystems.com
Phone: 1-888-336-7224

Frequently Asked Questions

Are Alchemy Academy Courses All Online?

Yes, Alchemy Academy courses are 100% online so you can learn anytime, anywhere at your own pace. The only course that is not online is the Preventive Controls for Human Food – Classroom Course.


What Are The Technology Requirements For The Course?

Operating System: We recommend Windows7 or above, Mac OSX Sierra or above, iPad iOS10.

Internet Connection: A stable and reliable internet connection is required to access the course content. Use a broadband connection (256 Kbit/sec or faster will ensure you can view videos and online presentations).

Browser: We recommend using Google Chrome 32-bit version 50 or later, Safari 11.0 or later but you may access courses via any modern browser.

Note that add-ons and toolbars can affect your browser’s performance.


How Long Do I Have Access to My Course from Date of Purchase?

You have access to your course for 6 months from the date you begin the course.


How Do I Find My Course?

Once you register for the course, you may access it in your Course Portal under “My Account.”


Why Isn’t My Course Showing Up in My Account?

If the course does not appear where noted above, contact supportacademy@alchemysystems.com.

Call us at 1-888-336-7224 for any Academy support needs. If support hours are closed, send us an email.


What Is the Return/Refund Policy for Alchemy Academy Products Sold Online?

Click here for details on Alchemy Academy’s Returns and Refunds Policy.

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